Reviews & Testimonials

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Rated 5/5 based on 13 customer reviews
"I have severe scoliosis and arthritis. I was a patient of Bill Block’s. I can’t say enough positive about Bill’s evaluation of my situation but each time, he knew the pressure points to work on. He showed me ways to strengthen my muscles to help with the pain. He made me feel very comfortable. Definitely recommend."
May 21, 2022
"Mitch and the rest of the staff have not only allowed me to manage my chronic illnesses but to regain my overall quality of life. Each person made me feel at home and cared for, no matter the topic of conversation. Physical therapy is often the highlight of my day as the Fyzical team prioritizes each individual, their struggles and goals, and will put in the extra effort to assist their patients' needs. The staff is consistently continuing their education in various ways which is very clearly portrayed through the treatment that is given. Thank you Fyzical for all your help!"
Dec 21, 2021
"I learned of Fyzical Therapy & Balance Center via a relative. My overall experience and outcome has been nothing short of AMAZING! I’ve visited many Physical Therapy clinics but Fyzical is Top-Notch. I’ve learned how to incorporate exercises in my daily routine that will not interfere in day-day tasks as never before and from very knowledgeable staff! I highly recommend Fyzical Therapy and have recommended to all I know in the Chicagoland area by passing out business cards and useable keepsakes such as the ‘grip jar’ opener kept on the front desk. Try Fyzical Therapy & Balance Centers, you’ll be happy you did!"
Nov 15, 2021
"Therapists are highly trained, and able to adapt to the needs and problems of a very wide variety of patients. A lot of care is taken with safety to prevent falling while doing balance exercises. They also have a very wide variety of specialized training equipment for use in their work. I highly recommend this organization."
Jun 28, 2021
"fyzical naperville is a fantastic place. i've been here for three different issues, and would never go anywhere else. the level of knowledge and care are superior."
Feb 11, 2021
"Stressed from pain and uncertainty from what I later learned was a meniscus tear, I was so thankful for Fyzical and, specifically their physical therapist, Mitch. They fit me in hours from my call for help. The check-in at the front desk was personable, quick, and efficient. Their Covid-19 protocols for patients, therapists, and the general office were comforting. Scheduling and billing were no nonsense, issue and stress free. More importantly, Mitch's initial diagnosis was spot on. His reports to my doctor were timely and comprehensive. Mitch was also upfront about recovery, not making promises but offering therapy solutions and practical exercises. Patience not being a gift of mine, Mitch focused on my personal goals and adjusted my therapy to achieve them. Mid-way through therapy, I had reset my expectations. However, I am pleased to report that my former flexibility and capability has returned. I got my graduation picture (masked and in cap) with Mitch and hope never to return (for an injury at least)! Although I realize not everyone has the same injury or recovery journey, I was impressed by the culture of care demonstrated by all therapists at Fyzical. Additional thanks to Elena and Steve for their scrutiny and discipline (it wasn't always received with enthusiasm but appreciated). I also learned that it doesn't require a debilitating injury to prompt therapy, and encourage others to check in if they have persistent aches and pains."
Jan 20, 2021
" I have benefited a lot by seeing the therapists at Fyzical Therapy and Balance Centers. I have been treated by Bill Block and Mary Rachford. Bill was effective is getting rid of left leg pain which Doctors thought was caused by issues in the spine. However, he was able to quickly address it by providing a interesting stretch along the left side of the body. It just shows that they go beyond conventional thinking to treat their patients. Mary has incorporated Yoga postures such as "thread the needle" and others to address the underlying issues in the back. They have also used manual myofascial therapy where needed to accelerate the healing process. Besides their treatment competency, they are equally effective and efficient in their front office assistance. An, example is the email that send you with the appointments. All you have to do is click on it to automatically add it to your calendar on the phone. "
Jan 15, 2021
"My husband, teen son, and I have each received excellent care from the physical therapists at Fyzical Therapy & Balance Center in Naperville! I have worked personally with Barb, Ben, and Mary several times in the past 20 years and I greatly appreciate their compassionate, evidence-based care with exercises and techniques such as dry-needling, manual therapy, cupping, JuVent micro-vibration platform, and ASTYM, a tool-assisted soft tissue mobilization. I have also taken yoga classes with Sharon. My son has seen Bill for ankle and knee issues. He also had a great experience with his rehab process and loved his custom orthotics. Friendly, bright, clean, supportive, and positive environment that promotes health and healing, plus excellent COVID protocols and safety measures. I just returned today for another round of care and I feel like I am in the best possible hands with Mary Rachford as my PT. Thank you, Fyzical-Naperville and Mary!! "
Nov 28, 2020
"During my treatment I had the opportunity to work with different therapists and they were all very professional and took the time to listen to my concerns and together, created an optimal treatment plan for my goals. All the staff is very friendly and its a comfortable environment. I had an overall great experience and would highly recommend Fyzical of Naperville."
Oct 20, 2020
" I had had surgery for Bilateral Mastectomy in March. Following that I 5 1/2 weeks of radiation. I was doing the usual occupational therapy but I had lost a lot of strength. I went to see Dr. Dugan and rush. She felt my next step should be working with a “Wise Woman”. She suggested FYZICAL therapy and balance center with Mary. I have been overjoyed with my progress and state of mind. Mary is a real Healer. They aren’t the run-of-the-mill physical therapy place they use all different kinds of modalities and I am so grateful for this opportunity . Needless to say I highly recommend them. The Staff is wonderful . They also have a wonderful yoga class that I’ve even been able to participate in with Sharon. Another Wise Woman. Thank you FYZICAL! "
Sep 28, 2020
"Dr. BLOCK is ABSOLUTELY THE VERY BEST PT EVER!! Of course ALL the PTs at Fyzical are excellent!! The Center is always EXTREMELY helpful to all patients!! They provide individualized treatment, and take the TIME to CARE and do work above and beyond!! Dr. Block helped me make a book for my scoliosis, taking photos and writing descriptions! He NEVER gave up on me, even when I gave up on myself! He is very encouraging, supportive, and precise with his treatment!! He answers ALL questions, and I ask many, many questions!! I cannot say enough good about Dr. Block and Fyzical staff!!!!! Also, I had a tye-dyed T-shirt made in honor of Dr. Block to wear around and encourage others to ask me about him and Fyzical!! Thank you Dr. Block and Fyzical for all your caring services and help!!!! It means more than you will EVER know!!!!!!! RATING IS 100 out of 5!!! "
Jul 27, 2020
"I was recommended to Fyzical and having been to other therapy places - the professionalism that Mitch showed and the time spent on my issues were by far the best PT services that I've had for my back. Great place for PT. "
Dec 16, 2019
"There is so much good work going on at Fyzical! I am impressed with the professionalism of each member of the Fyzical team. Their heartfelt concern about each of their patients is evident the minute you enter the facility. Their approach to our needs is individualized and ever so helpful. Even at a busy time you are never alone - someone is always keeping a watchful eye on you to make sure that you are receiving and achieving all of the benefits of your personalized physical therapy experience. I cannot say enough about this organization - well done!"
May 08, 2019

Testimonials

I was treated post arthroscopic knee surgery and attended various wellness events held here. The staff is professional, kind, caring and just awesome!! Mary really helped me get my ROM, strength and balance back while setting safe guidelines for me since I tend to want to overdo it. They are experts in the field of PT and interested in treating the person as a whole. I only had the pleasure of attending a few of their wellness events, but it's clear by the topics, attendance and the sense of community how much they mean to people. I have never been to a PT facility that went above and beyond like they do!! I couldn't be happier with my experience!! Thank you!!

Jeanne S.

What a great and amazing place! Friendly staff who make you feel right at home. I had some pretty bad back muscle spasms and was having a hard time getting around or doing much of anything. Was assured by Bill that they can fix me right up and get me back to normal in no time. They were able to fit me in their schedule in just a few days and take me in. Ben was my Physical Therapist and he was the best. Explained everything really well and made me feel excited on my way to a fast recovery. He made sure to ease my pain from the first session. Could not ask for a better experience. Thank you all very much for taking care of me!

Arnold C.

Thank you to Mitch the PT and the entire staff for making my rehab post TKR a positive experience with fantastic results. From day one all the way to discharge, I felt confident in every step of my recovery and have stronger knee than I can remember. Mitch got me to the point of achieving my personal goals of jogging and golfing again. I highly recommend.

Adnan B.

I brought my child here because they have a therapist who is trained in the Schroth Method to treat scoliosis and kyphosis. There are not very many PTs trained in Illinois in the method. It does not have the big box feel and the treatment is more specialized than at some of the big chain PT 'stores.' After having taken my child to 2 other therapy places, this facility has a different more custom to fit the patient vibe to it with effective results.

D.J.

I am an avid health and exercise-focused individual. I incurred a shoulder injury with pain that interfered with my daily activities. I chose not to proceed with any surgical intervention. My primary physician then recommended physical therapy. Because of a prior positive experience at Fyzical, I chose to return there. I have completed 6 months of therapy for my shoulder. The professionalism of staff as well as the excellent facilities are to be commended. Everyone there made me feel comfortable and confident that I was on the right path to recovery. My therapist, Ben, did an excellent job getting me back in the game of life. I now am able to enjoy everyday activities (i.e., health club, home landscaping, even water sports). Thank you everyone at Fyzical for all you have done for me. I would highly recommend Fyzical-Naperville to family and friends.

L.B.

After my knee replacement surgery I was conflicted on where I would get the best physical therapy. Clearly the selection of your surgeon is important, but as a nurse, I also think the proper physical therapy is also crucial to a full recovery. A good friend recommended Naperville Physical Therapy. I checked them out and was impressed with the years of experience their staff had and decided to go in for an evaluation. I was impressed on that first day and all of the way through to the completion of my rehab.

The staff were professional and clearly knew their jobs, but the atmosphere was still warm and friendly, even jolly at times. The privacy of each client was protected without making you feel like you are in a bubble. A one point I had some difficulty with my non-operative knee and they altered the exercises I was doing to protect it immediately.

A wide range of techniques were utilized and I felt that their were up to date on the methods they used. Mary and Gary, the owners are present and involved. Most of the staff has been with them for a decade or more. The clients I chatted with were also very pleased with the care they received. Several even told me they originally started at another rehab center and switched to Naperville Physical Therapy.

R.M.

I'm in a business where I meet people with physical problems. Mary and staff represent one of the few places where I know I can send people who have high expectations and they won't be disappointed.

My wife, her best friend, etc. have been helped by the team here. They are professional and personable. If you are going to go through a therapy regimen, you want confidence your effort will be fruitful, where the environment is pleasant.

For my money, these guys are at the pinnacle of their profession.

J.O.

If there was a sixth star for above and beyond amazing service, I would have given it to Naperville PT. It is run by husband and wife Gary and Mary. I first went to Mary three months pregnant with severe sacral joint pain. There are not many PTs who specialize with dealing with pregnant women and Mary is amazing at what she does. I continued Therapy there until my son was about three months old.

Mary and everyone who works there is great at what they do and extremely kind, friendly and caring. Mary took such good care of me and without her I would not have been able to get through my pregnancy.

They also have a procedure called Dry Needling done by Ben. It was amazing because even though it was painful it helped in relieving the pain.

There is no other PT group that I would recommend more. They go above and beyond with there treatment and customer service.

M.K.

My family has been going to See Mary and Ben and the rest of the staff at Fyzical for years- they are the best at what they do! Not only do they treat us with the utmost care, they provide us with the tools needed to stay healthy and hopefully injury snd symptom-free. I just had a BodyQ via Mitch which is a great tool to access your overall body health. It addresses your all-around flexibility, strength and stamina. It's a full physical really, minus the bloodwork. Check out FYZICAL, always clean, professional, on-time and spot on for treatment!

Michele Hoffman A.

Fyzical Therapy and Balance Center in Naperville is more than just a place to come for PT, it is warm and inviting with a level of professionalism rarely seen anymore. For starters, an actual person answers the phone, I don't have to press buttons to try and get someone, they care enough to listen from the moment they pick up the phone. As for the care from the therapists, I cannot say enough .... I've been to a few other places for PT, and never have I received such focused, professional care and, hands-on treatment as I have here.

Fortunately, for me, I've had the privilege of working with all the therapists, from Mary, to Barbara, Ben and Bill. Each one has their own way, yet each one knows what the others have done, showing me that they communicate either via conversation or my records, so it doesn't matter who is available, the treatment is top notch and personalized. I come to the table not the ideal patient, and yet, there is no judgement, no blame to me, only absolute respect and consideration for me as a whole person!!! Everyone of them takes time to talk to me, teach me about becoming healthier overall, they care about me. I've worked most extensively with Dr. Bill, and his commitment to finding what's wrong, making me feel comfortable, and easing my worries has made me his biggest fan.

I recommend Fyzical Therapy and Balance Center with the utmost confidence!!!

Diane M. S.

I love going every 2nd Saturday of the month to hear Mary lecture on various topics. She does a lot of research and provides us with a lot of information about how we can enhance our health and wellness.

In addition I was fitted for orthotics as I am a long distance runner and need them for my running shoes. Careful attention to my needs and to details along with great service.

One final thought, my daughter who has scoliosis, received amazing treatment from Dr Bill using the Schroth method at their office.

Sidney C. D.

I have been going off and on to Fyzical for two, going on three years. I only stop for a break when medicare stops paying for the current year. I love everybody there, and miss barb very much.

Everyone there knows what they're doing, and they're all such nice people. A great place, great experience (well, Mary, possibly with the exception of the "Dina" technique), and I can't wait to come back in the new year.

Hugs to all of you.

Lisa S.

After being in a few accidents, I've gotten to know Mary and her staff very well. Thankfully, they've also gotten to KNOW me well. Now when I need a "tune up", any one of therapists can step right in and get right to the problem. Plus, they always give great exercises that I can do at home which helps me fix little issues on my own. I love the whole group!

I also sent my son there after a sports injury. They know how important it is for kids to get back out there and not be afraid to play. I wouldn't go anywhere else!

Amy D. M.

Can I say too much good stuff about Mary and Gary? Been to a lot of physical therapy in my life, but never to FYZICAL therapy! Thanks guys. I can work in my yard again and just changed my car battery and my back didn't hurt!

Brian James S.

My husband and I have been patients several times through the years and now our teen son is also a patient and we all love Fyzical Therapy and Balance Centers-Naperville! The physical therapists and support staff are all highly-experienced, detail-oriented, patient and so enthusiastic about their work. They are true healers and we are so grateful to have found a clinic we can count on when we need them! We make the drive from Oak Park to Naperville in order to take advantage of services we have not been able to find locally including dry needling with Ben, ASTYM (tool-assisted soft tissue mobilization) with Mary, Barb's TMJ expertise and customized orthotics with Bill. Sessions are one-on-one with a physical therapist and include a great deal of hands-on care in addition to a customized, thorough exercise program that addresses all areas of concern not just a "quick fix" of the problem area. They have evening hours which is great for working folks and students. We highly recommend Fyzical Therapy and Balance Centers-Naperville!

Susie D.

Mary is absolutely amazing! Her whole crew is so caring and helpful. They are genuinely in the business of HELPING PEOPLE! They will explore any treatment to help people find relief and improve their quality of life! I highly recommend them!

Lindsay F.

Best PT hands down! I saw Bill for my knee pain and he provided awesome care. All the staff is helpful and cares about your whole well being.

Sheri Dechand P.

I think Fyzical Therapy is the best! I have seen Mary, Barb and Ben. They have helped me with my different issues. They are very knowledgeable, thoughtful and caring. I couldn't ask for better.

Pamela Lee C.